Frequent questions

Sure! You can modify or cancel an order by contacting our customer service within 24 hours of placing the order, except when your package is entrusted to our courier.

You can check the order status when the shipment is entrusted to our courier, after which you will receive a confirmation text message or email with the package tracking link.

No, unfortunately it is not possible. Being handcrafted products and often personalized, each order is created at the moment.

We invite you to check the spam box of your e-mail, if you don't find it there either, our customer service will send it.

Ordering is very easy.

Select your size and click on add to cart, then click on proceed from the cart preview and you will arrive at the checkout where you can first of all choose whether to carry out a very convenient quick checkout or the standard checkout where you can choose the payment method that best suits you. you.

Shipping costs €12.99. Shipping is FREE for orders over €99.

Production times are 10/12 working days excluding weekends and holidays starting from the day following the order. In some periods, especially around some holidays such as Christmas or Father's Day, production times could be longer than the standard ones. Courier shipping times are 2/3 working days.

You can decide one of the following Payment Methods:

- Credit Card (Visa, Mastercard, American Express).

-PayPal.

No, unfortunately it is not possible to pay on delivery.

Making the products is very simple, just send an email to: info@realizzandoo.it. Or contact one of the channels ( Whatsapp, Messenger ) where our customer assistance is active.

The return is completely free, in the case of a defective product or an error attributable to the company (Example: If the company makes a mistake by sending a different product or size than the one ordered).

From today the size exchange service is available: if you wish to receive a different size or color from the one ordered, contact customer service on the numbers below.

The cost is charged to the customer and it is necessary to bear the shipping costs from your shipping address to the company and subsequently from the company to the customer's shipping address.

If the size change is necessary due to an error attributable to the company, the customer will not have to bear any costs.

To change the size, simply contact customer service on 380 5062273, or send an email to: assistenza@realizzando.it. Or contact one of the channels ( Whatsapp, Messenger )

The refund will be issued within 14 working days of receiving the return.

Therefore the refund method will be the same as the initial payment, while for orders with payment on delivery they will be refunded by bank transfer.