RETURNS AND EXCHANGES

RIGHT OF WITHDRAWAL

In any case, the buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 calendar days, starting from the day of receipt of the purchased good.

If the buyer decides to exercise the right of withdrawal, he must communicate this to the seller by registered mail with return receipt to the address of Via Mazzini 20/A Manduria 74024 (TA), or by certified electronic mail or by filling out the form in all its fields.

The return of the goods by the buyer must take place without undue delay and, in any case, within 14 days from the date of communication of the withdrawal to the supplier. If the returned items show damage or signs of wear resulting from handling that is not necessary to establish their nature, characteristics and functioning, the supplier may withhold from the refund an amount corresponding to their decrease in value. Specifically, where the labels on the products have been removed, their removal determines the loss of the right of withdrawal.

The buyer cannot exercise this right of withdrawal for goods made to measure or clearly personalized.
The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the supplier.

The supplier will refund the price of the item for which the withdrawal was exercised within 14 days of receiving the withdrawal notice from the buyer. The supplier may withhold the refund until the item is received. REALIZINDO specifies that the refund will be credited to the buyer following an inspection of the returned goods.

Upon receipt of the communication with which the buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

Please note that returned products must be new, in excellent condition and must not show signs of wear or dirt. The products must be returned in their original packaging, complete with all accessories, instructions for use and labels. In the case of returning products by shipment, the products must then be placed inside a suitable packaging box, together with the transport document present in the original packaging. For this purpose, the box used to deliver the products can be used, taking care to remove or obscure any labels or material relating to the previous shipment.

If the returned products do not comply with what is prescribed or the terms and conditions just specified are not respected, the withdrawal will not be effective, therefore, in this case the buyer will not be entitled to a refund of the sums already paid.

REALIZZANDO is not responsible for refunds relating to products shipped but not received due to loss, theft or damage or other causes not attributable to REALIZZANDO.

During current and future promotions, other discounts cannot be cumulated and withdrawals are not accepted except for onerous reasons attributable to Realizing.

RETURN POLICY

REALIZINDO adopts the following return policy:
REALZZANDO's return policy allows you to rethink the purchase and return the purchased item, without having to specify the reason, up to the end of 30 (thirty) calendar days from the date of delivery, except for the right of withdrawal is excluded from the applicable legislation. With the express reservation to implement exceptions to this policy on a case-by-case basis.

To be able to return a non-personalized product, the customer expresses his desire to return the product by sending an email to amministrazione@realizzatoo.it, within 14 days of receiving the product. You must also attach photos of the product that demonstrate that it is intact and new and that the labels have not been removed.

In the event that the return is linked to a product defect, it will be necessary to attach an image certifying the defect within 24 hours of receiving the product.
The Company, once it has received the return request and carried out the consequent assessments, communicates the outcome of the same no later than 24 hours.
To return the goods, the Customer may send the Product with a service chosen by the Customer himself. Shipping costs will be borne by the Customer.
In case of product exchange, all return shipping costs will be borne by the Customer.

The refund will be made using the same payment method used by the Customer for the initial transaction.

The returned Products must be new, in excellent condition, and must only have been tested, therefore without signs of wear or dirt.
The Products must be returned in their original packaging, complete with all accessories, instructions for use and labels. In particular, the labels, for the purposes of returns, cannot be removed under any circumstances and their removal determines the non-refund of the product. ***
In the case of returning the Products by shipping, the Products must then be placed inside a suitable packaging box, together with the transport document present in the original packaging.
For this purpose, the envelope with which the Products were delivered can be used, taking care to remove or obscure any label or material relating to the previous shipment.
If the returned Products do not comply with the provisions or the terms and conditions for exercising the right of withdrawal are not respected, the withdrawal will not be effective. In this case the Customer will not be entitled to a refund of the sums already paid.
The acceptance or non-acceptance of the returned Products will be notified to the Customer via email.
Realizing is not responsible for refunds relating to Products shipped but not received due to loss, theft or damage or other causes not attributable to Realizing.

*** Please note that all products are carefully checked and provided with a label (guarantee seal) before shipping which certifies their factory conformity; returned products must have the seal unchanged.