Terms and Conditions of Sale

Premise

The goods covered by these general conditions are offered for sale to the public by Realendoo di Lucia Dimilito (hereinafter Realizando), with registered office Via Mazzini 20/A Manduria 74024 (TA) – Italy hereinafter referred to as the “Supplier” address certified email (PEC) lucia.dimilito@pec.it

This document defines the conditions applicable to sales concluded remotely through the website www.realizzatoo.it , between Realizzandoo and the purchaser of the products qualifying as a consumer.

1. DEFINITIONS

1.1 The expression "electronic commerce contract" means the contract concerning goods, stipulated between the supplier and a consumer as part of a sales system organized by the supplier.

1.2 The expression "buyer" means the customer or consumer, a natural person who makes the purchase for purposes not related to any commercial or professional activity carried out.

1.3 The expression "supplier" means the person indicated in the epigraph who sells the goods.

1. OBJECT OF THE CONTRACT

2.1 With this electronic commerce contract, the supplier sells and the buyer purchases remotely via telematic tools the tangible movable goods which are reported and offered on the website www.realizzatoo.it . Only delivery of the goods will take place via courier.

2.2 The goods mentioned in the previous point are available on the web page www.realizzatoo.it , where the catalog of goods offered is shown. The products are depicted and made visible on the site accurately and corresponding to the characteristics they actually possess. However, the supplier is not able to guarantee the exact correspondence to reality in relation to the images and the colors as they appear on the customer's monitor. In the event of a difference between the images and the written product sheet, the description on the product sheet always prevails.

2.3 The buyer is required to carefully read the general conditions of sale made available to him on this website www.realizzatoo.it , each order requires full acceptance of these general conditions of sale; by sending the order, therefore, the buyer declares to have read and fully accepted the general conditions of sale.

2.4 When the buyer sends emails, text messages, WhatsApp messages, and other communications through instant messaging channels such as tik tok, instagram, facebook, etc., from his computer or mobile device he communicates with us electronically, subject to the specific legal provisions of an imperative nature, for the purposes of this contract, the buyer accepts that all contacts, notifications, information and other communications that the supplier provides in electronic form satisfy the requirements of the written form, when required by the law.

2.5 To be able to make purchases through the site, the buyer must necessarily be of age (eighteen years old) and have the capacity to act, these requirements are expressly declared by the buyer when placing the order.

1. THE VARIOUS TECHNICAL PHASES TO BE FOLLOWED FOR THE CONCLUSION OF THE CONTRACT

3.1 The contract between the supplier and the buyer is concluded exclusively via the internet. Once the buyer has accessed the address www.realizzatoo.it , he must follow the procedures reported on the site itself in order to formalize his acceptance for the purchase of the goods referred to in the previous article 2.

3.2 In detail, the purchase contract is concluded through the exact completion of the acceptance form and the consent to the purchase expressed by completing the form attached to the online electronic catalog and the subsequent sending of the form itself, always after viewing a page web summary of the order, printable, which shows the details of the orderer and the order, the price of the purchased good, the shipping costs and any additional charges, the payment methods and terms, the address where the goods will be delivered, the delivery times and the existence of the right of withdrawal.

3.3 When the supplier receives acceptance of the order from the buyer, he will send a printable confirmation and summary of the order e-mail, which also contains the data referred to in the previous point.

3.4 As soon as payment for the goods has been received, the supplier will proceed to issue the relevant tax document pursuant to Presidential Decree no. 633/1972 where required by law. If the buyer wishes to receive an invoice, he must notify the supplier when completing the order. When completing the order, the buyer must therefore provide the data relating to his/her tax code or VAT number.

3.5 This contract is not considered perfected, therefore ineffective if what is reported in the previous points is missing.

1. ORDER OF PRODUCTS

4.1 The order sent by the buyer has the value of a contractual proposal and entails knowledge and full and unreserved acceptance of the general conditions of sale in force at the time of the order.

4.2 In order to proceed with the purchase of the desired products present on the Site and available for sale, the buyer must insert the products of interest into the virtual cart and can then subsequently choose to complete the purchase of the products present in the virtual cart by completing the procedure by selecting the payment method you intend to make. On the occasion of the first purchase, the buyer must provide his/her data to complete the order and the sales contract; during the purchase procedure the buyer will have the opportunity to register by creating a personal account through which he will then be able to proceed with purchases from the Site in a simplified manner, in fact the registered buyer will log in to the Site with his credentials before taking to the purchase process ends.

4.3 In order to proceed with the purchase, the buyer must access the detail page of each product he intends to purchase, by clicking on the product images or title; if intending to purchase the product, the customer must select the size and any color among those available for the product and insert the same of interest into the virtual cart, by clicking on the appropriate "add to cart" button found on the detail page of the product itself. After adding each product to the virtual cart, the buyer will have the possibility to continue shopping, viewing other products and possibly adding them to the cart, or proceed with the checkout or complete the purchase procedure, when he decides to proceed with the checkout the buyer will reach a summary page of the contents of the virtual cart he is preparing to purchase where he will have the possibility to modify the quantities of items in the cart or remove some of them. In this section the buyer will view the total price of the items in the cart net of any costs due to shipping or the chosen payment method, which will be highlighted to the buyer after he has chosen the shipping options and payment methods .

4.4 The checkout is divided as follows: – insertion of personal information, with the possibility of ordering or accessing as a registered user; – insertion of shipping and billing addresses; – choice of payment method; – payment, the buyer can proceed with the payment, finalizing the order which will be forwarded to REALIZINDO. To confirm the order, the buyer is required to pay the total amount shown on the page, an amount which includes the price of the products and the cost of shipping.

4.5 The selling price of the products is the price in force at the time of the order on the Site and is expressed in euros and includes all applicable taxes and/or duties including VAT. The prices reported on the Site for each product are constantly checked in order to verify their correctness, however, due to technical problems not detected immediately, it may occur that the price reported for one or more items is clearly lower than the price normally applied, even if net of any discounts and/or promotions in force, in this case the buyer is asked not to complete the order procedure and to promptly report the anomaly by email to the address amministrazione@realizzatoo.it , if the customer nevertheless completes the order procedure REALZZANDO reserves the right to cancel the order by promptly notifying the buyer and proceeding with the refund in favor of the same, canceling the obligation to deliver the goods ordered.

4.6 If the buyer has difficulty purchasing the goods independently from the website www.realizzatoo.it, he/she can request support at the address amministrazione@realizzatoo.it or on the social channels (instagram - facebook - tik tok), a resource will follow step by step the buyer in all phases preceding the submission of the requested order. To confirm the order requested by the buyer, a summary email or message will be sent to him on social channels (which the buyer himself will indicate), a summary to which the buyer will have to respond confirming his desire to purchase.

4.7 If after sending the order confirmation the buyer realizes that he has not entered his data correctly or that he has missed them in some part, he can send an email to amministrazione@realizzatoo.it to request support, specifying the type of help which he needs.

1. PAYMENT AND REFUND METHODS

The buyer can choose between the following payment methods:

• PayPal;
• credit card;
• bank transfer.

PAY PAL

In case of payment via PayPal, the buyer will be transferred to the payment page set up by PayPal, where, using the credentials of his PayPal account, he will be able to complete the payment procedure. The transmission of the customer's credentials will take place through transmission protocols encrypted with the 128 bit SSL (SecureSocketLayer) system, directly on the page set up by PayPal, and such data will not be accessible to REALIZZANDO. The amount will be charged when the order is processed.

CREDIT CARD

In case of payment by credit card, REALZZANDO uses the Shopify Payments by stripe platform which, with its transmission protocols, guarantees payments in absolute security.

1. DELIVERY TIMES AND METHODS

6.1 The supplier will deliver the products ordered, without unjustified delay and, at the latest, within 30 days from the date of conclusion of the contract itself, with the methods chosen by the buyer or indicated on the Website at the time of offering the goods.

6.2 In the event that the supplier is not able to carry out the shipment within the deadline referred to in point 6.1, prompt notice will be given via e-mail, whatsapp, text message, or through any communication channel to the buyer or by telephone if they are these credentials were provided when ordering.

6.3 The expected delivery methods are:

• shipping via GLS express courier and home delivery;
• shipping via express courier to European countries has the following costs:
  • €10.00 (ten) for the following countries - Austria, Belgium, France, Germany, Great Britain, Liechtenstein, Luxembourg, Holland, Portugal, Spain, Switzerland and Turkey;
  • €15.00 (fifteen) for the following countries: Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Norway, Poland, Czech Republic, Romania, Serbia, Slovenia, Slovakia, Sweden and Hungary.

6.4 The buyer will receive a text message from the courier upon awarding the shipment, reporting the date, the expected delivery time slot and the code that will allow the buyer to track the progress of the shipment.

1. PRICES

7.1 All sales prices of the products displayed and indicated on the website www.realizzatoo.it are expressed in euros and constitute an offer to the public pursuant to art. 1336 cc

7.2 The sales prices, referred to in the previous point, include VAT and any other tax, shipping costs and any additional charges (for example: customs clearance), if present, although not included in the purchase price, they will be indicated and calculated by the supplier in the purchase procedure before the purchaser submits the order and also contained in the web page summarizing the order placed.

7.3 The prices indicated for each of the goods offered to the public are valid until the date indicated in the catalogue.

7.4 If the goods ordered are delivered outside Italy you may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be fully borne by the buyer. The REALZZANDO company does not have control of these costs and cannot predict their amount. Customs policies vary considerably from country to country and you should therefore contact your local customs office for further information. Therefore, when the buyer places an order on the Site he is considered an importer and is therefore required to comply with all legislation and regulations of the country in which he will receive the goods. REALIZINDO would like its international customers to be aware that cross-border deliveries are subject to product opening and inspection by customs authorities.

1. PRODUCT AVAILABILITY

8.1 The supplier ensures the processing and fulfillment of orders without delay via the electronic system used. To this end, it indicates in real time, in its electronic catalogue, the number of available and unavailable products, as well as shipping times.

8.2 If an order exceeds the quantity existing in the warehouse, the supplier, via e-mail or other means (for example by telephone), will inform the buyer whether the good can no longer be booked or what the waiting times are to obtain the chosen good, asking whether he intends to confirm the order or not.

8.3 The supplier's IT system confirms the registration of the order as soon as possible by sending the user a confirmation by email, pursuant to point 3.3

1. LIMITATION OF LIABILITY

9.1 The supplier assumes no responsibility for disservices attributable to force majeure, in the event that he is unable to execute the order within the times established by the contract.

9.2 The supplier cannot be held responsible towards the buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet beyond its own control or that of its sub-suppliers.

9.3 The supplier will also not be responsible for damages, losses and costs suffered by the buyer following failure to execute the contract for reasons not attributable to him, the buyer having the right only to a full refund of the price paid and any additional charges supported.

9.4 The supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased products, if it demonstrates that it has adopted all possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.

9.5 In no case shall the buyer be held responsible for delays or misunderstandings in payment if he proves that he has made the payment within the times and methods indicated by the supplier.

9.6 REALZZANDO cannot be held responsible for the failure to execute the order within the expected times, or for the failure to execute the Sales Contract, in the event that the same depended on fortuitous circumstances or on force majeure or for any reason in any case not attributable to REALIZING; equally cannot be held responsible for all inconveniences or damages resulting from the use of the Internet or from the bad or intensive use of the items sold on the Site.

1. LIABILITY FOR DEFECT, PROOF OF DAMAGE AND COMPENSABLE DAMAGES: THE SUPPLIER'S OBLIGATIONS

10.1 The supplier is responsible, pursuant to articles. 114 et seq. of the consumer code, of the damage caused by defects in the goods sold if he fails to communicate to the injured party, within 3 (three) months of the request, the identity and domicile of the manufacturer or of the person who supplied him with the goods.

10.2 The request for damage by the injured party must be made in writing and must indicate the product that caused the damage, the place and date of purchase. Furthermore, it must contain the offer for viewing the product if it still exists.

10.3 The supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, did not yet allow the product to be considered defective.

10.4 No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.

10.5 In any case, the injured party will have to prove the defect, the damage, and the causal connection between the defect and the damage.

1. WARRANTY AND ASSISTANCE METHODS

11.1 The supplier is liable for any lack of conformity that occurs within two years of delivery of the goods. For the purposes of this contract it is presumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist:
a) are suitable for the use for which goods of the same type are usually used;
b) they conform to the description made by the seller and possess the qualities of the good that the seller presented to the consumer;
c) present the usual quality and performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good.

11.2 The buyer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The report is not necessary if the seller has recognized the existence of the defect or has hidden it.

11.3 In any case, unless proven otherwise, it is presumed that the defects of conformity which appear within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.

11.4 In the event of a lack of conformity, the buyer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for the supplier pursuant to art. 130 paragraph 4 of the consumer code.

11.5 The request must be made in writing via certified email to the address amministrazione@realizzatoo.it , or by registered letter to the supplier at the address of Via Mazzini 20/A Manduria (TA), who will indicate his/her availability to act to the request or the reasons that prevent him from doing so, within seven working days of receipt. In the same communication, where the supplier has accepted the buyer's request, he must indicate the methods of shipping or returning the goods as well as the deadline expected for the replacement or return of the defective goods.

11.6 If repair and replacement are impossible or excessively burdensome, or the supplier has not repaired or replaced the goods within the deadline referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the The buyer may request, at his/her choice, an appropriate reduction in the price or termination of the contract. In this case, the buyer must send his request to the supplier, who will indicate his willingness to process it, or the reasons that prevent him from doing so, within seven working days of receipt.

11.7 In the same communication, where the supplier has accepted the buyer's request, he must indicate the proposed price reduction or the methods for returning the defective goods. In such cases it will be the buyer's responsibility to indicate the methods for crediting the sums previously paid to the supplier. In the case of returns for reasons not attributable to the consumer, for example discrepancies compared to what was advertised, the consumer will not be charged any expenses. In short, the buyer has the right to return anything that is not intact and the costs are borne by REALIZINDO.

11.8 The REALIZINDO company, in the event that the goods are damaged for any reason attributable to the company, in addition to repairing the goods or replacing them, also offers the buyer the possibility of obtaining a voucher equal to the amount spent by the buyer with the addition of €6.00 ​​(six) on the same voucher that the consumer can use for a new purchase. The six euros are added to the sum initially spent by the consumer as a gift in favor of the buyer.

11.9 In the event that the Supplier makes a mistake and sends the buyer a "colour", a "number" or a "model" of item different from the one requested, the REALIZZANDO company will bear all shipping costs necessary for the purposes of exchange. The buyer must highlight the error within 24 hours of receiving the goods to the email amministrazione@realizzatoo.it .
In the event that the error in colour", "number" or "model" is attributable to the buyer, all shipping costs necessary for the exchange will be at your sole expense

1. BUYER'S OBLIGATIONS

12.1 The buyer undertakes to pay the price of the purchased good in the times and ways indicated in the contract.

12.2 Once the online purchase procedure has been completed, the buyer undertakes to print and keep this contract if he deems it necessary.

12.3 The information contained in this contract has, moreover, already been viewed and accepted by the buyer, who acknowledges this, as this step is made mandatory before the purchase confirmation.

1. RIGHT OF WITHDRAWAL

13.1 The buyer has in any case the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 calendar days, starting from the day of receipt of the purchased good.

13.2 If the buyer decides to exercise the right of withdrawal, he must notify the seller by registered mail with return receipt to the address of Via Mazzini 20/A 74024 Manduria (TA), or by certified e-mail. or email to amministrazione@realizzatoo.it

13.3 The return of the goods by the buyer must take place without undue delay and, in any case, within 14 days from the date of communication of the withdrawal to the supplier. If the returned items show damage or signs of wear resulting from handling that is not necessary to establish their nature, characteristics and functioning, the supplier may withhold from the refund an amount corresponding to their decrease in value. Specifically, where the labels on the products have been removed, their removal determines the loss of the right of withdrawal.

13.4 The buyer cannot exercise this right of withdrawal for goods made to measure or clearly personalized.

13.5 The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the supplier.

13.6 The supplier will refund the price of the item for which the withdrawal was exercised within 14 days of receiving the withdrawal notice from the buyer. The supplier may withhold the refund until the item is received. REALIZINDO specifies that the refund will be credited to the buyer following an inspection of the returned goods.

13.7 Upon receipt of the communication with which the buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

13.8 It is specified that the returned products must be new, in excellent condition and must not show signs of wear or dirt. The products must be returned in their original packaging, complete with all accessories, instructions for use and labels. In the case of returning products by shipment, the products must then be placed inside a suitable packaging box, together with the transport document present in the original packaging. For this purpose, the box used to deliver the products can be used, taking care to remove or obscure any labels or material relating to the previous shipment.

13.9 If the returned products do not comply with what is prescribed or the terms and conditions just specified are not respected, the withdrawal will not be effective, therefore, in this case the buyer will not be entitled to a refund of the sums already paid.

13.10 REALIZZANDO is not responsible for refunds relating to products shipped but not received due to loss, theft or damage or other causes not attributable to REALIZZANDO.

During current and future promotions, other discounts cannot be cumulated and withdrawals are not accepted except for onerous reasons attributable to REALIZINDO.

1. RETURN POLICY

REALIZINDO adopts the following return policy:
REALZZANDO's return policy allows you to rethink the purchase and return the purchased item, without having to specify the reason, up to the end of 30 (thirty) calendar days from the date of delivery, except for the right of withdrawal is excluded from the applicable legislation. With the express reservation to implement exceptions to this policy on a case-by-case basis.

1. CAUSES FOR TERMINATION

The obligations referred to in point 12, assumed by the buyer, as well as the guarantee of successful completion of the payment that the buyer makes with the means referred to in the art. 5, and also the exact fulfillment of the obligations assumed by the supplier in point 6, are essential, so that by express agreement, the failure to fulfill only one of the said obligations, if not determined by fortuitous circumstances or force majeure, will result in the termination of contract law pursuant to art. 1456 cc, without the need for a judicial ruling.

1. BRAND NAMES

The graphic material, logos, page headers, icon buttons, service mark characters included are trademarks or distinctive signs of REALIZZANDO, therefore they cannot be used in relation to products or services that are not of REALIZZANDO in a manner such as to generate confusion among customers or which may denigrate or discredit REALIZINDO. All other trademarks not owned by REALIZZANDO that appear on the Site www.realizzatoo.it are the property of their respective owners, who may or may not be connected, connected to REALIZZANDO or sponsored by REALIZZANDO.

1. PROCESSING OF THE BUYER'S PERSONAL DATA

17.1 In compliance with the provisions of the European Regulation 2016/679 (hereinafter GDPR) and the provisions of Legislative Decree no. 196/2003 (as amended / integrated by Legislative Decree 10 August 2018, n. 101), the supplier wishes to inform the customer that the personal data provided by the latter or acquired by the supplier as part of its activity, necessary for carry out the services offered to the customer, will be treated in compliance with the legislation on privacy and the principles of correctness, lawfulness, transparency and protection of the customer's confidentiality and rights. The supplier also transmits the following information to the customer:
• DATA CONTROLLER is the supplier REALIZIANDOO DI LUCIA DIMILITO, e-mail amministrazione@realizzatoo.it , pec lucia.dimilito@pec.it

17.2 The computer systems and software used to operate the supplier's site acquire some personal data which is an implicit consequence of the use of information protocols on the Internet (for example, domain names and IP addresses). These data are not accompanied by additional personal information and are used to obtain statistical information on anomalies in the use of the Site, to monitor the methods of use of the same and to ascertain any liability in the event of computer crimes. The legal basis that legitimizes the processing of such data is the need to make the functions of the Company Site usable as a result of the user's access;
• The data provided voluntarily by the User are those necessary for the Owner to provide the available services and are processed in a lawful and correct manner, furthermore they are collected and recorded for the specific, explicit and legitimate purposes indicated below and are used in operations of processing which are not incompatible with these purposes;
• Personal data (personal identification data such as, for example: name and surname, company name, tax code and VAT number, address, telephone/fax, e-mail, bank and payment details) are collected and processed:
a) to carry out customer relationship activities based on pre-contractual and contractual agreements;
b) for internal administrative, fiscal or accounting purposes connected to the customer - supplier relationship and to fulfill the obligations generally imposed on the Data Controller by laws or regulations, community legislation, requests from the judicial authority or to exercise the rights of the Owner (for example the right of defense in court);
c) In the presence of specific instinctive consent from the customer, for the following marketing purposes: to send (via e-mail, post, text message or telephone contact) newsletters, updates on the Data Controller's activities, advertising material or commercial communications - possibly also personalized on the basis of the customer's consumption habits (profiling) - on products or services offered by the owner that the customer may deem of interest to detect the degree of satisfaction with the quality of the services, including requests to participate in analyzes or market research;
d) In the presence of specific instinctive consent from the customer, for the following marketing purposes: to send (via e-mail, post, text message or telephone contact) newsletters, updates, advertising material or commercial communications - possibly also personalized based on the user consumption habits (profiling) – on products or services offered by third parties such as…………….;
e) In the case of sending CVs, exclusively for personnel selection purposes and for the establishment of an employment relationship.
• The legal basis that legitimizes the processing of the data referred to in points "a" (pre-contractual and contractual agreements) and "b" (administrative, accounting or fiscal purposes) is the execution of a contract for the supply of services of which the customer is part of, or the carrying out of pre-contractual activities at the request of the customer.
• In the cases expressly indicated in points “c” (marketing and profiling), “d” (marketing and profiling by third parties) and “e” (curriculum vitae) the legal basis is the consent freely given by the customer.
• Pursuant to articles. 9 and 10 of the GDPR, the customer can provide the Data Controller with data that can be classified as "particular categories of personal data" (i.e. those data that reveal "racial or ethnic origin, political opinions, religious or philosophical conventions, or membership trade union… genetic data, biometric data intended to uniquely identify a natural person). These categories of data may be processed by the Data Controller only with the customer's prior consent, expressed in writing by signing this information, for contractual needs and related fulfillment of legal and fiscal obligations and for personnel selection needs.

17.3 The processing of the customer's personal data is carried out by means of the following operations: collection, recording, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. The customer's personal data is collected following direct sending to the Data Controller, by filling in forms or modules generally prepared for this purpose, also included in contractual documents, or collected by telephone by the operator as part of pre-contractual activities. The data is processed both through manual processing in paper format and with electronic or otherwise authorized, IT and telematic tools. The data collected are recorded and stored by the Data Controller in computer and paper archives, as well as kept and controlled in such a way as to minimize the risks of destruction or loss, even accidental, of unauthorized access and of processing that is not permitted or does not comply with the purposes. of the collection. The data is processed by employees or collaborators of the Data Controller, duly trained in this regard.

17.4 The provision of personal data relating to processing is optional. However, failure to provide the data, partially or totally, may result in the partial or total impossibility of establishing or continuing the relationship with the customer, to the extent that such data is necessary for the execution of the same. The provision of data for marketing purposes is also optional. The customer can therefore decide not to provide any data or to subsequently deny the possibility of processing data already provided: in this case he will not be able to receive newsletters, commercial communications and advertising material in general relating to the services offered by the owner.

17.5 The processing of customer data is carried out by the Data Controller's internal staff (employees, collaborators, system administrators), identified and authorized for processing according to instructions given in compliance with current legislation on privacy and data security. If this is necessary for the purposes listed in the art. 16.2, the customer's personal data may be processed by third parties appointed as data controllers, pursuant to art. 28 of the GDPR.

17.6 As part of the management of the contractual relationship, no transfer of user data to third countries outside the EU or to international organizations is envisaged.

17.7 For the purposes referred to in letters "a" (pre-contractual and contractual agreements) and "b" (management of administrative, accounting or tax obligations) in the art. 16.2 the customer's personal data will be processed and stored by the Data Controller for the entire duration of the contractual relationship between the customer and the owner and, at the end of the same for any reason, they will be kept for the time established - for each category of data - by current legislation on accounting, tax, civil and procedural matters. For the purposes referred to in letters "c" (marketing and profiling) and "d" (marketing and profiling by third parties) the customer's personal data will be processed and stored by the owner until the customer revokes consent or until to the exercise by the customer of the right to object to the processing or the right to delete personal data. For the purposes referred to in letter "e" (curriculum vitae) the customer's personal data may be processed and stored by the Data Controller for a maximum of 12 months from the date of receipt.

17.8 In his capacity as an interested party and in relation to the processing described in this information, the customer has the rights referred to in the articles. 7, from 15 to 21 and 77 of the GDPR, and in particular the:
• right of access – art. 15 GDPR: right to obtain confirmation as to whether or not personal data concerning the customer is being processed and, in this case, obtain access to such personal data, including a copy of the same;
• right of rectification – art. 16 GDPR: right to obtain without unjustified delay the rectification of inaccurate personal data concerning the customer and/or the integration of incomplete personal data;
• right to cancellation (right to be forgotten) – art. 17 GDPR: right to obtain, without unjustified delay, the cancellation of personal data concerning the customer;
• right to limit processing – art. 18 GDPR: right to obtain the limitation of processing, when: the interested party disputes the accuracy of the personal data, for the period necessary for the Data Controller to verify the accuracy of the data; the processing is unlawful and the interested party opposes the deletion of the personal data and asks instead for its use to be limited; the personal data are necessary for the interested party to ascertain, exercise or defend a right in court; the interested party has objected to the processing pursuant to art. 21 GDPR, in the period of waiting for verification regarding the possible prevalence of legitimate reasons of the Data Controller with respect to those of the interested party;
• right to probability of data - art. 20 GDPR: right to receive, in a structured format, commonly used and readable by an automatic device, the personal data concerning the customer provided to the Data Controller and the right to transmit them to another data controller without impediments, if the processing is based on consent and is carried out by automated means. Furthermore, the right to have the user's personal data transmitted directly to another Data Controller if this is technically feasible;
• right of opposition - art.21 GDPR: right to object, at any time for reasons related to your particular situation, to the processing of personal data concerning the customer based on the condition of lawfulness of legitimate interest or the execution of a supervisory task public interest or the exercise of public powers, including profiling, unless there are legitimate reasons for the Data Controller to continue processing which prevail over the interests, rights and freedoms of the interested party also for the assessment, exercise or defense of a right in court. Furthermore, the right to object at any time to processing if personal data is processed for direct marketing purposes, including profiling, to the extent it is connected to such direct marketing;
• right of revocation – art. 7 GDPR: the customer has the right to withdraw his consent at any time. The revocation of consent does not affect the lawfulness of the processing based on consent before the revocation;
• right to complain – art. 77 GDPR: the customer has the right to lodge a complaint with the guarantor authority for the protection of personal data, piazza di Montecitorio 121, 00186, Rome (RM).

17.9 The customer may exercise their rights at any time by sending a certified email to lucia.dimilito@pec.it. To exercise the rights as indicated in this information as well as to receive any information relating to them, the customer may contact the Data Controller, also through the designated structures, who will take charge of the request and provide the customer, without unjustified delay and in any case, later, within one month of receipt of the same, information relating to the action taken regarding the request. The exercise of rights by the customer is free pursuant to art. 12 GDPR. However, in the case of manifestly unfounded or excessive requests, even due to their repetitiveness, the Owner may charge the customer a reasonable expense contribution, in light of the administrative costs incurred to manage his request, or deny satisfaction of his request. This privacy policy was last changed in December 2020.

1. CONTRACT STORAGE METHODS

18.1 The supplier informs the buyer that this contract can be printed or stored on its own devices - devices of the buyer.

18.2 Pursuant to art. 12 of Legislative Decree 70/2003, the supplier informs the buyer that each order sent is stored in digital/paper form on the server/at the supplier's headquarters according to confidentiality and security criteria.

1. COMMUNICATIONS AND COMPLAINTS

Written communications directed to the supplier and any complaints will be considered valid only if sent to the pec address lucia.dimilito@pec.it. The buyer indicates in the registration form his residence or domicile, the telephone number or the e-mail address to which he wishes communications from the supplier to be sent.

1. MODIFICATIONS TO THE SERVICE OR CHANGE IN CONDITIONS

20.1 REALIZINDO reserves the right to modify the services offered, the policies, these general conditions of use and the terms of service at any time to offer new products or services or to adapt to legal provisions and regulations. The buyer will be subject to the policies and terms of the general conditions of use in force from time to time at the time in which goods are purchased on the Site www.realizzatoo.it. If any provision of these conditions is held to be invalid, void or for any reason unenforceable, such condition shall not in any case affect the validity and effectiveness of the other provisions.

20.2 In the event of failure by the buyer to comply with these general conditions of use, the failure of the supplier to exercise the right to take action against the buyer does not represent our waiver of taking action for the breach of obligations by the buyer hired.

1. SETTLEMENT OF DISPUTES

21.1 All disputes arising from this contract will be referred to a conciliation attempt at the mediation body of the Chamber of Commerce and resolved according to the conciliation regulation adopted by the same.

21.2 If the parties intend to appeal to the ordinary judicial authority, the competent court is that of the place of residence or elective domicile of the consumer.

1. LANGUAGES AVAILABLE

The language available on the website www.realizzatoo.it is Italian.

1. APPLICABLE LAW AND REFERENCE

This contract is regulated by the Italian law.